“We are not going to have any flaws on the execution of the iPhone launch,” said Chief Operating Officer Francis Shammo. “If we go to customer service, we’ve hired over 3,000 people currently, who have been trained. And if you think about it, we launched the iPad, so that our customer service reps in our stores and in our centers could get used to the interface of the iPhone, which was a pre-launch to the iPhone. So we’ve trained everyone, extensive training around that.”
I’m sure Verizon has applied many of the AT&T lessons as they prep their stores and network for the iPhone on February 10. But seriously, one of those lessons they clearly missed is not to talk balls about something with such incendiary potential to blow up in your face. I just have this feeling that this is going to be the line most often repeated on February 12.
That said, I don’t understand what he’s thinking about the iPad launch. It’s not going to touch the iPhone — not the same sport.